These Terms of Service (“Terms”) are a binding agreement between you and Mitra (“we,” “us,” or “our”) regarding the Mitra service: software that turns your plain-English instructions into always-on AI agents, connects those agents to the apps you authorize, and runs them in the cloud on the schedules and triggers you set (the “Service”). By using the Service, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.
Eligibility
You must be at least eighteen (18) years old and able to form a binding contract. If you use the Service on behalf of a company, you represent that you have authority to bind that organization, and “you” includes the organization.
The Service
Mitra lets you describe a task in plain English and turns that description into an agent that can connect to your apps, take actions, and keep running in the background. Agents act using the connections and permissions you grant them, and only within the scope you configure.
The Service is a tool. It is not professional advice and it does not guarantee any particular result. What your agents accomplish depends on your instructions, the apps you connect, and how those third-party services behave.
We may add, change, or remove features. We will try to avoid disruptive changes, but we do not promise that any particular feature will always remain available.
Account and connections
You need an account to use the Service. You are responsible for the accuracy of the information you provide and for keeping your login credentials and devices secure.
When you connect a third-party app or service, you authorize us and your agents to access and use the information and permissions you grant, solely to run the agents you have set up and to provide the Service as described in the connection flow and in our Privacy Policy. You can disconnect connected services at any time as we and those providers allow; some agents may stop working if you do.
You are responsible for content and actions your agents create or carry out through the accounts you connect, and for complying with any policies that apply to those accounts (for example, your employer’s or a connected provider’s terms).
Your agents and automated actions
You are solely responsible for the instructions you give your agents and for the actions they take on your behalf. Because agents can act automatically, you should review what an agent is set up to do before you let it run — especially for anything sensitive, irreversible, or high-stakes. Automated outputs and actions can be wrong; do not rely on them without your own judgment.
Do not use the Service to send spam, to take misleading, defamatory, or unlawful actions, or to interact with third parties in ways that violate their rights or the law.
Fees, credits, and billing
The Service runs on credits, which are spent on building and running agents and are metered by actual usage. You can start free with a one-time allotment of credits. Paid subscriptions add a monthly credit balance — Standard is USD $20 per month and Pro is USD $200 per month — subject to change for new subscribers. You can also buy one-time top-up packs on any plan.
Subscription fees renew automatically according to the billing cycle you select until you cancel, and your subscription credit balance refreshes at the start of each cycle and does not roll over. One-time top-up packs do not expire. Unless stated otherwise at checkout, renewals are charged automatically to your stored payment method.
Taxes. Stated prices exclude applicable taxes, which may be added at checkout where required.
Refunds. Except where required by law or where we say otherwise in writing, fees are generally non-refundable. If you believe a charge is in error, contact us promptly at [email protected].
Acceptable use
You agree not to:
- use the Service in violation of law or third-party rights;
- attempt to gain unauthorized access to the Service, other users’ data, or our systems, or to probe, scan, or test their vulnerability without authorization;
- reverse engineer, decompile, or try to extract source code or models except where the law prohibits this restriction;
- use the Service to send spam or malware, or to produce harassing, discriminatory, or hateful content;
- use the Service to impersonate another person or misrepresent your affiliation; or
- interfere with or disrupt the Service or our vendors’ systems.
We may suspend or terminate access if we believe you have violated these rules or if we need to do so to protect the Service or other users.
Intellectual property
The Service, including its software, branding, and content we create (other than your content), is owned by us and our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or internal business purposes, subject to these Terms.
You retain your rights in the information and materials you provide, including the agents and instructions you create. You grant us a worldwide, non-exclusive license to use, store, copy, and process that information to provide, protect, and improve the Service, to the extent described in our Privacy Policy and in-product settings.
Feedback you give us may be used without restriction or compensation to you.
Third-party services
The Service depends on third parties, including the apps you connect, hosting and infrastructure providers, payment processors, and AI providers. Their terms and privacy policies apply to your use of those services. We are not responsible for third-party services or for decisions made by companies or people your agents interact with.
Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE FULL EXTENT PERMITTED BY LAW. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT AGENT OUTPUTS OR ACTIONS WILL MEET YOUR EXPECTATIONS.
Some jurisdictions do not allow certain disclaimers; in those jurisdictions, our warranties are limited to the maximum extent allowed.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) FIFTY U.S. DOLLARS (US $50), EXCEPT WHERE PROHIBITED BY LAW.
Indemnity
You will defend, indemnify, and hold us harmless from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your content, the actions of your agents, or your violation of these Terms, except to the extent caused by our willful misconduct.
Term and termination
These Terms apply for as long as you use the Service. You may stop using the Service and cancel your subscription in accordance with the cancellation flow in the product or with your payment provider, where available.
We may suspend or terminate your access if you materially breach these Terms, if we must do so to comply with law, or if we stop offering the Service. Upon termination, your right to use the Service ceases; we may delete your data in line with our Privacy Policy and retention practices.
Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and update the “last updated” date. If a change is material, we will provide additional notice (for example, in-product or by email) where the law requires. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms; if you do not agree, you may stop using the Service and cancel your subscription.
Governing law; disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. You and we agree that the state and federal courts located in Delaware will have exclusive jurisdiction for any dispute arising from these Terms or the Service, and you consent to personal jurisdiction there. If you are a consumer, nothing in this section limits any mandatory consumer protection rights in your home jurisdiction.
Informal resolution first. Before filing a claim, you agree to contact us at [email protected] and try to resolve the issue informally for at least thirty (30) days.
EU consumers. If you are in the European Union, you may also have the right to use the European Online Dispute Resolution platform or a local alternative dispute process where applicable.
General
These Terms are the entire agreement between you and us about the Service and supersede any prior understandings. If a provision is unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Contact
Questions about these Terms? Write to [email protected].