Use casesFollow-ups

Nobody has answered the Facebook page since Tuesday

Mitra watches the Facebook page you forget to open. Twice a day the agent reads the messages and comments left on it and keeps the ones you never answered. Each arrives with how long it has waited, and answered threads stay quiet.

Runs: Twice a day
Used by: Online stores · Creators

The prompt

Twice a day, send me the messages and comments on my Facebook page that nobody has answered in a day.

Facebook

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What the agent actually does.

Read the page inbox
The agent reads the conversations on your page, with who wrote last and when they wrote.
Read the comments too
Comments on recent posts are checked in the same pass, because a public question left hanging is the costly one.
Keep what is unanswered
Anything you or a colleague already replied to drops out, so the list is only what still needs a person.
Send it with the wait
Each item carries how long it has been sitting, so a three-day-old question is obvious against an hour-old one.

Make it yours.

For the small business whose Facebook page still brings customers, and gets opened about once a week. Change any of this by saying so — there is nothing to rewire.

Watch the page reviews and recommendations as well.
Only raise anything waiting more than two days.
Send it to email rather than WhatsApp.

Questions, answered.

How do I stop missing messages on my Facebook page?

Mitra reads the page inbox and the comments on recent posts twice a day, keeps whatever has no reply against it, and sends you the list with how long each has waited. You never open the page to find out whether somebody is waiting.

Does Mitra answer the customer on the page?

Not unless you ask for it. By default the agent reads and reports, and the customer hears from you. Mitra can post a reply where you have said exactly what to say, and even then every run is recorded so you can read what went out.