Use casesResearch

Spot the accounts whose usage dropped, and who should call them

Mitra reads last week's PostHog activity for every account and compares each one against the previous four weeks, listing the accounts whose usage dropped sharply. Each account is matched to its owner in HubSpot, with the last note on the record. The list lands in Slack every Monday at 8am.

Runs: Mondays at 8am
Used by: Product Managers · Sales

The prompt

Every Monday at 8am, compare each account's PostHog activity last week against the previous four weeks, find the ones whose usage dropped sharply, look up the owner and the last note in HubSpot, and post the list to #customer-success in Slack, biggest drop first.

PostHog

HubSpot

Slack

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What the agent actually does.

Read last week's activity
The agent pulls per-account activity from PostHog for the week just gone: active users, sessions, and the core actions you count.
Compare against the month before
Each account's week is set beside its previous four weeks, so an account that was always quiet is left alone and a busy one that went silent is not.
Match each account to its owner
In HubSpot the agent finds the owner, the plan and the last note on the record, so the drop arrives with the context a phone call needs.
Post the call list
The list goes to Slack biggest drop first, each account with its numbers, its owner and what changed — so the week starts with names rather than a dashboard.

Make it yours.

Product managers and account owners at companies where usage lives in one tool and customer context lives in another, and nobody has time to join the two by hand every Monday morning. Change any of this by saying so — there is nothing to rewire.

Run the agent every day and post only the accounts whose usage fell by more than half.
Read usage from Mixpanel or Amplitude instead of PostHog, and keep the same digest.
Direct message each owner their own accounts rather than posting one shared list.

Questions, answered.

How do I find accounts that stopped using my product?

Mitra reads your product analytics each week and compares every account against its own recent history, so an account that was busy and went quiet stands out. The digest names the account, the size of the drop and the owner. Mitra reports the drop rather than predicting who will leave.

Can the digest include the account owner from my CRM?

Yes — Mitra looks up each account in HubSpot on the same run and adds the owner, the plan and the most recent note, so the post says who should make the call. Name a different CRM in your instructions and Mitra reads that one instead.